Health Care Quality and Efficiency: The Role of Consumer Engagement and Improved Diagnostic and Therapeutic Accuracy

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 Lewis Levy, Vice President of Corporate Medical Quality, Best Doctors

Ken Stuart, Administrative Manager, San Diego Electrical Health and Welfare and Pensions Trusts

George McGregor, President & CEO, McGregor & Associates Inc.


With health care reform, there is an increased focus on the important role of consumer engagement in improving population health outcomes. Purchasers are focused on providing consumers with resources and tools that enhance clinical quality through the consideration of medical appropriateness to mitigate variations. Trends include the addition of services like Expert Remote Second Opinion and Treatment Decision Support. Behavioral economics approaches such as financial incentives tied to health coverage have been introduced to engage individuals in these programs. This forum will highlight some of the most promising approaches in this increasingly important area.